SUPPORT · TOIVIS
TOIVIS Support
Find guidance for setup, capture, inspection, and record handling. Please review the FAQ before contacting support.
CONTACT
Contact
When reporting an issue, include your iOS version, device model, the affected screen, and steps to reproduce it. Do not send product images or confidential information before confirming that they are necessary.
Important note about quality decisions
Do not use a TOIVIS AI result as the sole quality decision. Detection performance varies with the product, lighting, camera position, good samples, ROI, and thresholds. Validate with representative products under real operating conditions, and follow your organization’s quality procedures for final decisions.
FAQ
Frequently asked questions
Which iOS versions are supported?
TOIVIS is designed for iOS 17 and later. Use the latest iOS version available to your device for stability and security.
How many good samples do I need?
Register 4–20 images for each product. Use sharp, consistently lit images that represent the real range of acceptable products, and do not include defective items.
Camera or photo access is unavailable
Open iOS Settings, select TOIVIS, and review camera or photo access. TOIVIS uses only the photos you select for inspection.
How do I keep capture conditions consistent?
Fix the distance and angle between the device and product. Use lighting that limits changing reflections and shadows, and match the focus, brightness, and background used for your good samples.
What is an ROI?
The region of interest is one inspection area. Use it to focus on an important part of the product and exclude background or fixtures that should not influence the result.
What are alignment and Decision Hold?
TOIVIS aligns an inspection image to the master before comparison. If image quality or matching is insufficient, it holds the decision to avoid forcing a misleading pass or fail. Review the camera position, lighting, focus, and ROI before trying again.
Which inspection methods are available?
Choose a saved image, capture a single image on the spot, or keep the camera open for continuous inspection. Select the method that fits your operating procedure.
What is included in PDF and CSV exports?
PDF supports sharing individual or grouped inspection results. CSV exports history as a table. Files are created only when you explicitly choose to export them.
Can I back up and restore product data?
You can export product data as a backup archive. Because an archive may contain inspection information, store it securely according to your organization’s policy.
How do I delete data?
Delete products and inspection history from within the app. Uninstalling the app removes its on-device storage area. Delete any exported files separately from their destination.
Does TOIVIS work offline?
Normal-model creation, alignment, inspection, and history storage run on your device. The app does not send images or usage data to the operator.
What if the AI misses or over-detects something?
Review the product, lighting, camera position, good samples, ROI, and thresholds. Evaluate each product and process with representative acceptable and defective items before operational use.